Shipping Policy
Last updated: June 2026
Introduction
This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from TWA CASK UK Ltd. By placing an order with us, you agree to the terms outlined in this policy.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
During peak periods (such as holidays or special releases), processing times may be extended. We will notify you of any significant delays via email.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the delivery destination.
UK Shipping Options
- Standard Delivery (2-4 business days) £5.95
- Express Delivery (1-2 business days) £8.95
- Next Day Delivery (order by 2pm) £12.95
Free standard shipping on orders over £100
Delivery Information
All deliveries require an adult signature (18+) upon receipt. Our courier will attempt delivery three times before returning the package to our warehouse.
Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
Delivery Hours
Deliveries are made Monday to Friday, 9am to 6pm. We cannot deliver to PO Boxes.
Age Verification
In accordance with UK law, all alcohol deliveries require age verification. The recipient must be 18 years or older and provide valid ID upon delivery. If no one is available to provide age verification, the package will be returned to us.
International Shipping
Currently, we only ship within the United Kingdom. International shipping may be available in the future. Please contact us at office@twacasks.com for inquiries.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours at office@twacasks.com with photos of the damage. We will arrange a replacement or refund.
If your package is lost in transit, we will investigate with the courier and either send a replacement or issue a full refund.
Service Interruptions
During extreme weather conditions, public holidays, or other unforeseen circumstances, delivery times may be extended. We will keep you informed of any delays via email.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: office@twacasks.com
Phone: +44 (0) 7880 552 897
Address: Clyde Offices, 2nd Floor, 48 West George St, Glasgow, Scotland, G2 1BP