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TWA Casks
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Refund Policy

Last updated: June 2026

Introduction

At TWA CASK UK Ltd, we want you to be satisfied with your purchase. However, due to the nature of alcoholic beverages, our refund policy is limited to specific circumstances outlined below.

Eligible Refunds

We accept refunds only in the following situations:

  • The product is damaged or faulty upon arrival
  • The wrong product was delivered
  • The bottle seal is broken or compromised
  • The product has expired or is past its best before date

Non-Eligible Refunds

We cannot accept returns or issue refunds for:

  • Change of mind or personal preference
  • Products that have been opened or consumed
  • Products damaged due to customer mishandling
  • Gifts purchased on behalf of another person

How to Request a Refund

To request a refund, please contact us within 48 hours of delivery at office@twacasks.com with:

  • Your order number
  • Photos of the damaged or incorrect product
  • A brief description of the issue

We will review your request and respond within 2 business days.

Refund Process

Once your refund request is approved:

  • We will arrange for the return of the product at no cost to you
  • Upon receipt and inspection, we will process your refund
  • Refunds will be issued to the original payment method
  • Please allow 5-10 business days for the refund to appear in your account

Replacement Options

In addition to a refund, we may offer:

  • A replacement product of the same value
  • Store credit for future purchases
  • A different product of equal or lesser value (with refund of the difference)

Shipping Costs

Original shipping costs are non-refundable unless the error was on our part. If we made a mistake, we will refund the full amount including shipping.

Late or Missing Refunds

If you haven't received your refund within 10 business days:

  • Check your bank account again
  • Contact your credit card company or payment processor
  • Contact us at office@twacasks.com

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: office@twacasks.com

Phone: +44 (0) 7880 552 897

Address: Clyde Offices, 2nd Floor, 48 West George St, Glasgow, Scotland, G2 1BP